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How our Terms & Conditions protect your account and payouts

When you open an nsw pools account, you agree to the terms that govern deposits via DANA, OVO, GoPay and QRIS, your gameplay across live tables and slots…

Account SecurityPayment MethodsWithdrawal Rights
nsw pools How our Terms & Conditions protect your account and payouts
GET HELP ANYTIME

Reach our support team to discuss your account terms

Our support staff can answer questions about your account access, payment holds, withdrawal delays or policy changes at any time.

Live Chat Start a chat inside your lobby under Support.
Email Support Send account or terms questions to [email protected]. Include your username and a clear description.
In-Account Messaging Log into your wallet and use the Help section to request a callback.
YOUR DATA & RIGHTS

How we keep your account data safe and let you control it

We store your account information, payment history and gameplay data on encrypted servers and never share it with third parties without your consent, except where law requires.

Data Encryption

All account logins, deposits and withdrawals are encrypted end-to-end. Payment information is never stored after a transaction clears.

Transaction History

Your account displays a complete record of every deposit, withdrawal and bet result. Records are kept for 7 years for audit and dispute resolution.

Account Control

Change your email, phone number or payment method anytime in Settings. Request a data download or deletion of old records by emailing support.

Cookie Management

We use cookies to log you in and save your game preferences. You can delete them anytime in your browser; you'll simply log in again next session.

Password Security

Keep your password private. Support staff never ask for it via chat or email. If you forget it, use the reset link on the login page.

Dispute Resolution

If you dispute a transaction, contact support with your account ID and transaction date. We investigate within 3 working days and refund valid claims.

Frequently asked questions about nsw pools account rules

Below are the questions we hear most often about account terms, what's required to stay eligible, how withdrawals work and what happens if something goes wrong. If you don't see your question here, reach out to support — we'll clarify any rule that affects your account.

Your account must match your deposit source name for verification and withdrawal purposes. If your DANA account is registered to someone else, contact support before depositing. We can help you link a payment method in your own name so withdrawals process without delay.

Withdrawals via OVO, GoPay, QRIS or bank transfer usually reach your account within 24 hours. Delays happen if your bank is processing slowly, your account details changed, or we need to verify your identity. Check your account status or email support with your withdrawal reference to see what's happening.

Some terms — like your registered email or payment method — you can change anytime in Settings. Other rules, such as account eligibility based on local law or gameplay fairness standards, are fixed. Contact support if you need clarification on which terms apply to you.

The minimum withdrawal is Rp 50.000 and the maximum per transaction is Rp 50.000.000. If you want to withdraw more, you can request multiple transactions. Large withdrawals may take an extra verification step; support will notify you if that's needed.

If we make important changes to our terms, we'll notify you by email at least 7 days before they take effect. You can continue using your account under the new terms or contact support to discuss. We don't change payment methods or payout rules without notice.

Log into your account immediately and contact support with the transaction date and amount. If your account was accessed without permission, we'll freeze it, investigate within 3 working days and refund confirmed unauthorized charges. Change your password right away and let us know if you suspect account compromise.

We keep your account record, transaction history and personal details for 7 years unless local law requires longer. Your account remains accessible during this time. If you want your data deleted sooner, request it in writing to [email protected] and we'll discuss what can be removed while staying compliant.