Reference

Clear Legal Terms Built for Your Account

Q: What is your policy on chargebacks and disputed transactions?

If you dispute a deposit or withdrawal, contact support@nswpools.xyz with your transaction ID and reason. We investigate within five business days. Disputes resolved in your favour result in account credit or refund to your original payment method within 48 hours.

We've structured our legal framework around how you deposit, play and withdraw.

Account Security VerifiedData Protection ComplianceTransparent Withdrawal Process

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Our Legal Position and Operating Framework

nsw pools Service availability depends on jurisdiction. Users are responsible for checking local law before access.

nsw pools operates where local law permits and conducts all transactions with verification standards for both deposits and payouts. We collect account information—name, contact details, payment method—solely to process your requests, prevent fraud and meet anti-money-laundering requirements. Deposits via DANA, OVO, GoPay and QRIS are processed

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through partner payment gateways; withdrawal requests are verified before funds leave your account balance. We retain transaction records for the duration your account remains active plus seven years for regulatory compliance. Access to our services and the games available to you depends on local law. If
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you wish to request access to your personal data, update account details, or dispute a transaction, you can file a request through our support channels during business hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Legal Support and Account Access Channels

HOW WE PROTECT YOU

Data Handling, Security and Your Rights

Encryption & Access Control

Your account password and payment details are encrypted end-to-end. Only authorised staff can view your data during account verification or fraud prevention. Access logs are retained and audited quarterly.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser; essential cookies cannot be turned off without losing account access.

Account Verification Process

Before your first withdrawal, we verify your identity using your registered phone and email. DANA, OVO, GoPay and QRIS transactions are cross-checked against your payment provider records to confirm ownership.

Data Retention Schedule

Account information is stored for as long as your account exists. After closure, we retain transaction history for seven years to comply with anti-money-laundering regulations, then delete your personal details.

Right to Request Changes

You can request correction of inaccurate data, ask for a copy of everything we hold on you, or request deletion where legally permitted. Submit requests via live chat or email; we respond within ten business days.

Dispute Resolution

If you believe a withdrawal was processed incorrectly or your account was accessed without authorisation, file a dispute in Account > Transaction History or contact [email protected] with details and screenshots.

Common Questions About Your Account and Data

Your personal details are deleted from our active systems within 30 days of closure. Transaction records are retained for seven years to meet regulatory requirements, but cannot be linked to your name. You can request permanent deletion of your data subject to legal holds.

Yes. Go to Account > Legal Requests and select 'Download My Data'. We compile a complete record of your account activity, deposits, withdrawals and login history, then email it as a PDF within five business days.

We match your registered name, email and phone number against your first deposit payment method—DANA, OVO, GoPay or QRIS. For withdrawals over 5,000,000 Rupiah, we may request a photo of your ID. Verification takes under 30 minutes during business hours.

If you dispute a deposit or withdrawal, contact [email protected] with your transaction ID and reason. We investigate within five business days. Disputes resolved in your favour result in account credit or refund to your original payment method within 48 hours.

Your data is stored on secure servers in compliant data centres. Only our customer support, fraud prevention and compliance teams can access it—each access is logged and audited. We do not sell or share your data with third parties outside payment processors.

Yes. In Account > Preferences, uncheck 'Marketing Communications'. Essential cookies remain active to keep your account secure; optional analytics cookies can be disabled in your browser settings without affecting your login.

Deposits and withdrawals via DANA, OVO, GoPay, QRIS and bank transfer are covered. If an unauthorised transaction occurs on your account, report it immediately to support and we'll freeze the account, investigate and reverse the charge if confirmed fraudulent.

Clear Legal Terms Built for Your Account

Legal Support and Account Access Channels

Data Handling, Security and Your Rights

Encryption & Access Control

Cookie and Tracking Policy

Account Verification Process

Data Retention Schedule

Right to Request Changes

Dispute Resolution

Common Questions About Your Account and Data

01 What happens to my account information when I close my account?

02 Can I download a copy of my account history and transactions?

03 How does nsw pools verify my identity before I can withdraw?

04 What is your policy on chargebacks and disputed transactions?

05 Where is my account data stored, and who can access it?

06 Can I opt out of marketing emails and cookies?

07 What payment methods are covered under your fraud protection policy?

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