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Our Privacy Commitment to You

When you open an account with nsw pools, your personal information stays encrypted and separate from gameplay data.

Encrypted account storageDANA, OVO, GoPay, QRIS secureClear data retention timeline
nsw pools Our Privacy Commitment to You
WE'RE HERE TO HELP

How to Contact Us About Your Privacy

Email Support Email our privacy team at [email protected] with your request.
Live Chat Open the chat window in your account lobby, Mon–Fri 09:00–22:00 Jakarta time.
Account Settings Log in to your account on desktop or mobile, go to Settings > Privacy…
SECURITY BY DESIGN

How We Safeguard Your Information

Data Encryption

All personal and payment data travels over TLS 1.3 encryption. Your account login uses two-factor authentication via email or SMS to prevent unauthorized access.

Payment Isolation

DANA, OVO, GoPay and QRIS transactions process through certified payment gateways. We never store your full card or wallet details on our servers.

Withdrawal Verification

When you request a payout, we verify your bank account ownership and cross-check your registered name against the receiving account. This takes 24–48 hours before funds leave our system.

Cookie and Tracking

We use cookies to remember your login and track your gameplay for fraud detection only. You can disable non-essential cookies in browser settings without losing account access.

Third-Party Access

We share data only with payment processors, support ticketing systems and our technical team. We do not sell your information to marketers or data brokers.

Data Retention and Deletion

Closed accounts are anonymized after seven years. You may request earlier deletion where local law permits; contact [email protected] with your account ID.

Privacy Policy Questions Answered

No. We use your email and phone only for account verification, withdrawal confirmation and support. We do not sell, rent or share your contact details with advertisers, data brokers or external marketers.

We match your registered name to your bank account, check your phone number via SMS, and cross-verify your payment method. Verification takes 24–48 hours. Large withdrawals may require additional documentation.

Yes. Log into your account, go to Settings > Privacy & Data > Download My Data, or email [email protected]. We provide your full record within five business days in a standard format.

Your account becomes inactive immediately. We anonymize your personal details after seven years unless required by Indonesian financial law to retain longer. Transaction records stay for audit compliance.

Yes, we use cookies to store your login session and detect fraud patterns. You can disable non-essential cookies in your browser settings. Essential cookies for security cannot be turned off without losing account access.

Payments process through certified gateways with bank-level encryption. We never store your full payment credentials. Your wallet or card details stay with your payment provider, not on our servers.

Email [email protected] or use live chat Mon–Fri 09:00–22:00 Jakarta time, select 'Account & Privacy'. You can also request a data review from your account settings page.